Privacy Policy

At Bilingüo, we understand that the maximum standards of quality we demand of ourselves in every aspect of our products and services must unquestionably be applied to the protection of our client’s privacy, as well.

Therefore, Bilingüo warrants that its intention is not only to comply strictly with the requirements of all applicable legislation regarding the processing of your personal information, including Regulation (EU) 2016/679 of April 27, 2016 by the European Parliament and the European Commission, concerning the protection of individuals with regard to the processing of personal data and the free circulation of such data, which replaced Directive 95/46/EC (the General Data Protection Regulation or GDPR), but to go a step further by ensuring and protecting your privacy to the greatest extent possible.

In this document, you will find all the information you need in order to understand how we manage and ensure your privacy.

In addition to the information and resources available on the website, Bilingüo uses other media as a convenient means of keeping in touch with you and offering you all of the information you request. As such, you should be aware that this Privacy Policy extends to other means of communication besides our website, including social media, newsletters, emails, SMS, mobile apps and other existing methods. As we live in a constantly changing world, we recommend that you review this Privacy Policy periodically.

Depending on the type of relationship you choose to have with us, your information will be used for the following purposes:

 

1. Improvements to our services: with the goal of receiving your feedback, Bilingüo may use your information to request your comments on your experience with any one of the services you contracted with us. To protect your privacy, the specific details you share with us will not be forwarded to the providers unless you specify otherwise.

Likewise, we may use your data for analytical purposes in order to improve our services and online platforms.

 

2. Marketing: in addition to the marketing activities that are carried out through the use of cookies, we use your information to send you newsletters that are customised to your tastes, to display content that is adapted to your interests, including segmented advertising (advertisements based on your preferences and interests, displayed in third-party websites), and to conduct aggregate market research in order to consistently offer you the latest in trends and travel.

3. Market research: at times, we may invite you to participate in some type of market research. Of course, we will not use any information that cannot be aggregated and depersonalised, unless you consent to such use.

4. Fraud detection and prevention: to the extent required by law and good faith, we may use personal information to detect and prevent fraudulent, illegal or undesirable activities.

5. Advertising content: when you access a website or application that contains advertising space that displays one or more of our advertisements, it is probable that the advertisement contains one of our cookies. With your prior permission, it is probable that this cookie will be saved in your device, allowing us to recognise your browser during the period in which the cookie in question remains valid. We integrate cookies into the advertisements we distribute through third parties. These cookies are related to the software parameters of the browser you have previously used to enter or visit the official Bilingüo website. If your browser permissions and settings have authorised cookies to be stored, depending on the selected settings, these cookies will allow us to do the following:

a. Track the number of views and clicks on the advertising we distribute through third-party websites and applications.

b. Identify this content on websites or applications.

c. Determine the number of users who have clicked on each piece of content.

d. Calculate the amounts due to each of the parties involved in the advertising distribution chain (e.g. advertising agency, marketing department or website) and establish the corresponding statistics.

e. Adapt the presentation of the website linked to one of our advertisements in accordance with the preferences you set in your device (language, screen resolution, operating system, etc.) when you visited our website, in accordance with the hardware and the viewing or reading applications used by your device, and in accordance with the location data (longitude and latitude) transmitted by your device with your prior consent.

f. Track subsequent browsing performed through your device, including other websites, applications and advertising content.

The foregoing is without prejudice to our right to conserve your personal data, duly protected, for a period of five (5) years in order to facilitate legal actions stemming from liability of any kind, whenever the corresponding statutes of limitations have not expired.

The most common legal grounds for processing your data are that you have given your consent (for example, when you subscribe to our newsletter) or that such processing is necessary in order to provide a product or service you have contracted with us.

By law, the various countries involved in your relationship with Bilingüo may require your data to be processed in a given way (for example, in relation to tax matters or border issues).

Notwithstanding the foregoing, exceptional circumstances could arise in which the legal grounds for processing your data are of legitimate concern. Although we may not be able to waive such processing, we assure you that the use of your data will be restricted and carried out in accordance with best practices.

You should be aware that your opposition to certain types of processing could result in your inability to use some of the products or services you have contracted. Therefore, we waive any liability whatsoever that may arise from such situations.

If you have contracted services from providers located outside of the European Economic Area, your information may be transferred to service providers based on your consent or as necessary for fulfilling the contract. When necessary, your information may also be transferred to the public administration of different countries in order to fulfil legal obligations.

Furthermore, as an international company, we must inform you that your information may be sent to Bilingüo’s external collaborators that have been entrusted with managing certain processes (for example, reservations and payments, shipments, various types of administrative activities, etc.). In this regard, we assure you that these partners are subject to contracts and confidentiality clauses, in accordance with all applicable legal requirements.

You should also be aware that these service providers may be located outside of the European Economic Area. If you would like to learn more about the guarantees that have been established in relation to international processing of your information, you may contact us at info@tor.travel.

 

When processing various types of information, in addition to complying fully with the requirements of data protection legislation, we consistently employ the latest security, encryption and access control systems in order to prevent unauthorised access and unwarranted use of personal information. In this way, we ensure that only authorised personnel will have access to your data and only for purposes of fulfilling their assigned duties.

In addition to periodically reviewing this Privacy Policy, as recommended previously, you may exercise your right to obtain and reuse, access, modify, limit, delete or opt out of the processing of your information, or exercise your right to withdraw your consent, by sending a written communication expressing your wishes via via email to info@bilinguo.es.

You may opt out of the Bilingüo newsletters at any time by clicking on the Unsubscribe link you will find at the bottom of each newsletter, by unsubscribing directly here, indicating the unsubscribe email address, or by sending your request via email to info@tor.travel

You should be aware that any exercise of the aforementioned rights related to your personal information shall be performed within the limits imposed by law with regard to legal rights and requirements (fiscal, administrative, etc.). Deleting your information or opting out of having it processed does not imply its immediate removal, but instead, in accordance with the law, signifies that it will be archived for a limited time with access restricted to administrative and judicial authorities.

In any event, we will remind you of the laws regarding this Privacy Policy that will assist you in submitting a claim to the appropriate Data Protection Agency.

When you use our website, we may receive, store and process various types of data related to your location, including general information (for example, your IP address and postcode).

Certain information (such as your IP address, the date and time of access, the hardware and software you use, reference and exit pages, website browsing habits, number of clicks, page visits, visit order and time spent) may be automatically recorded by our servers each time you access or browse our website.

Additionally, you should be aware that, at Bilingüo, we use cookies to improve your browsing experience and offer you the products and services that correspond most closely to your wishes. In this sense, you should be aware that we may receive information about you when you use certain social media services.

However, it is possible for us to process your information, whenever it pertains to your relationship with us, through third parties (for example, service providers).